Missing a puzzle piece (9000 pieces or more puzzles)
We produce far fewer puzzles containing 9,000 to 40,000 pieces therefore the cutters are rarely replaced, if at all. Subsequently, matching replacement pieces, is possible.
To enable us to supply the correct replacement piece, please can you send a photo of the puzzle along with the following details:
- Which of the puzzle bags (A, B, C, D) does the missing piece belong to?
- What is the control number on the poly bag your puzzle piece came in?
- Grid reference for the missing piece? Top/Bottom - Left/Right (e.g. 3 down 8 across)
- Images highlighting area surrounding the missing piece (close up and from overall)
- Your name and full postal address, including county and postcode.
Please send these details to service.uk@ravensburger.com. Your details will then be forwarded onto our parent company in Germany who will deal with your request. Please be aware, depending on availability, we are not always able to supply replacement pieces.
Please note we no longer have replacement pieces for the following large format puzzles:
- Tower of Babel
- World Map 1611
- The Wedding of Cana
- Historical World Maps
- Skylines of the World
- Tropical Impressions
- Keith Haring: Double Retro
- Funny Minions