Missing a puzzle piece (5000 pieces or less puzzles)

Please note our manufacturing process uses handmade cutters which are periodically replaced to maintain a nice, clean, sharp cut.  Consequently, differences in puzzle piece shapes for the same title are inevitable during subsequent production runs.  In the event of missing pieces from a brand-new Jigsaw puzzle purchased online through www.ravensburger.co.uk www.brio.co.uk www.thinkfun.co.uk or one of our partner stockists please visit our Contact page or email us on service.uk@ravensburger.com with your proof of purchase or order confirmation. As we would be unable to find any suitable matching pieces and do not keep spares we will look to provide a replacement in the form of a replacement in the form of a voucher or refund depending on the where your item has been bought.