Replacement Parts
Important note regarding service requests
From time to time we may experience longer processing times for service requests. We therefore ask you to refrain from repeated enquiries - your open enquiries will be processed as quickly as possible. Thank you or being so understanding!
Country specific information
Information for our UK consumers
Please use our Contact Us page or fill out a Spare Parts request.
Postal address: Ravensburger Consumer Services, Units 3-5 Avonbury Business Park, Howes Lane, Bicester, Oxfordshire, OX26 2UA, Great Britain
Information for our US and Canadian consumers
Please feel free to contact us regarding your enquiry bt email at service.us@ravensburger.com
Postal address: Ravensburger Consumer Services, 3 Pleasant St., Suite 300, Portsmouth, NH 03801, USA
Information for our German consumers and the rest of the world
For our German-speaking consumers, we would first like to refer to our German knowledge database. If you would like to contact us from Germany or another country, you are welcome to send us your enquiry via our spare parts form. You can also send us an email to service@ravensburger.de
Postal address: Ravensburger Consumer Services, Robert-Bosch-Sraße 1, 88214 Ravensburg, Germany
Missing a puzzle piece (5,000-pieces or less)
As our unique manufacturing process uses handmade cutters which are periodically replaced to maintain a clean, sharp cut, this can result in minor differences in puzzle piece shapes even though the puzzle image is the same. Unfortunately, this does mean that we are unable to guarantee an exact match for the piece which is missing. For this reason, we don’t keep spares or offer replacement pieces. Instead, if the puzzle was purchased from new within the last six months through our website or one of our partner stockists, please visit your countrie's contact page or email your customer service department where we will look to provide a replacement puzzle.
What to do if you've lost a puzzle piece?
Unfortunately, due to the nature of our manufacturing process, we are not able to match or supply individual puzzle pieces therefore unable to offer a replacement puzzle piece service.
Missing puzzle piece (9,000-pieces or more)
We produce far fewer puzzles containing 9,000 to 40,000 pieces, therefore the cutters are rarely replaced (if at all). Subsequently, matching replacement pieces is possible.
To enable us to supply the correct replacement piece, please provide a photograph of the puzzle along with the following details:
- Which of the puzzle bags (A, B, C, D) does the missing piece belong to?
- What is the control number on the poly bag your puzzle piece came in?
- Grid reference for the missing piece? Top/Bottom - Left/Right (e.g. 3 down 8 across)
- Images highlighting area surrounding the missing piece (close up and from overall)
- Your name and full postal address, including county and postcode.
Please send these details to our customer service team. Your details will then be forwarded onto our parent company in Germany who will deal with your request. Please be advised that, depending on availability, we are not always able to supply replacement pieces.
Please note we no longer have replacement pieces for the following large format puzzles:
- Tower of Babel
- World Map 1611
- The Wedding of Cana
- Historical World Maps
- Skylines of the World
- Tropical Impressions
- Keith Haring: Double Retro
- Funny Minions
What do I do if I am missing a part?
It's frustrating when missing or faulty pieces ruin the fun. We would like to help! For 3D puzzles, please provide the puzzle name, barcode, piece number, and an image of the partly complete puzzle. For games and other accessories, please provide the product name, barcode and an image of the highlighted missing part from the instructions. Please send these to service.uk@ravensburger.com or complete a Spare Parts request.