Replacement Parts
Missing a puzzle piece (5,000-pieces or less)
As our unique manufacturing process uses handmade cutters which are periodically replaced to maintain a clean, sharp cut, this can result in minor differences in puzzle piece shapes even though the puzzle image is the same. Unfortunately, this does mean that we are unable to guarantee an exact match for the piece which is missing. For this reason, we don’t keep spares or offer replacement pieces. Instead, if the puzzle was purchased from new within the last six months through our website or one of our partner stockists, please visit our contact page or email us at service.uk@ravensburger.com where we will look to provide a replacement puzzle.
What to do if you've lost a puzzle piece?
Unfortunately, due to the nature of our manufacturing process, we are not able to match or supply individual puzzle pieces therefore unable to offer a replacement puzzle piece service.
Missing puzzle piece (9,000-pieces or more)
We produce far fewer puzzles containing 9,000 to 40,000 pieces, therefore the cutters are rarely replaced (if at all). Subsequently, matching replacement pieces is possible.
To enable us to supply the correct replacement piece, please provide a photograph of the puzzle along with the following details:
- Which of the puzzle bags (A, B, C, D) does the missing piece belong to?
- What is the control number on the poly bag your puzzle piece came in?
- Grid reference for the missing piece? Top/Bottom - Left/Right (e.g. 3 down 8 across)
- Images highlighting area surrounding the missing piece (close up and from overall)
- Your name and full postal address, including county and postcode.
Please send these details to service.uk@ravensburger.com. Your details will then be forwarded onto our parent company in Germany who will deal with your request. Please be advised that, depending on availability, we are not always able to supply replacement pieces.
Please note we no longer have replacement pieces for the following large format puzzles:
- Tower of Babel
- World Map 1611
- The Wedding of Cana
- Historical World Maps
- Skylines of the World
- Tropical Impressions
- Keith Haring: Double Retro
- Funny Minions
What do I do if I am missing a part?
It's frustrating when missing or faulty pieces ruin the fun. We would like to help! For 3D puzzles, please provide the puzzle name, barcode, piece number, and an image of the partly complete puzzle. For games and other accessories, please provide the product name, barcode and an image of the highlighted missing part from the instructions. Please send these to service.uk@ravensburger.com or complete a Spare Parts request.