63388400 BRIO World London Underground Train Troubleshooting
My train isn't working
Our advice would be to use ‘premium’ high capacity batteries, rather than standard batteries (well-known brands or otherwise). Standard batteries may work well for light and sound but may not be quite powerful enough to operate the motor or the steam element. We use Amazon batteries, which are highly rated by 'Which', as are both 'Aldi' and 'Lidl' ones too. Using high capacity batteries could make a difference to the overall performance. Please note; alkaline batteries always seem to outperform any re-chargeable batteries.
It also might help if you check the axles are free of dust, fluff and other debris, as this could also cause resistance and put undue pressure on the batteries.
My train won't turn on
Please ensure you are using 'premium' high capacity alkaline batteries and these are inserted correctly. Push and hold the 'forward' button for 3 seconds until the front lights go on.
The train won't produce steam
To create steam, you need to fill the engine with cold water, using the water refill load in the wagon behind the engine. Squeeze the refill and place it into a container filled with clean water, then release pressure, letting the water in to the refill. Place the now water filled refill above the chimney at the front of the engine, and carefully inject the water into the chimney by squeezing the refill. Activate the lights, steam and movement by pressing the red forward or backward button on the top of the engine. When pressing either of the buttons again, the train will come to a halt.
If you are still experiencing issues, then it may help to use a cotton bud to gently clean inside of the chimney.
My train will only go forwards/backwards
Please ensure you are using 'premium' high capacity alkaline batteries and these are inserted correctly. It also might help if you check the axles are free of dust, fluff and other debris, as this could also cause resistance and put undue pressure on the batteries.
My train stops working after a few minutes
Please ensure you are using 'premium' high capacity alkaline batteries and these are inserted correctly.
Please be advised that the train engine will automatically shut down after 5 minutes of inactivity as a safety feature to stop the train from overheating and to conserve battery power.
How do I replace the batteries?
The sound and light effects are powered by 2 x 1.5V (LR44) button cell batteries. Use a screwdriver to open the battery cover. Fit the batteries as shown (+/-). Close the hcover and tighten the screw.
Notes
- For the best play experience, always play with the engine on clean tracks
- The toy is intended for indoor play only
- The toy is not water-resistant and shall not be washed in a dishwasher as well as come into direct contact with water. Wipe with a clean dry cloth to remove any foreign materials
- The ty shall not be disassembled for safety reasons
- The plastic in the toy can fade over time. Avoid strong sunlight and other heat sources
Still having trouble?
We offer a one-year guarantee for BRIO® products. If the troubleshooting advice above did not help resolve your issue, then please contact our Consumer Service department by filling out a Contact Us form or emailing us directly at service.uk@ravensburger.com with the following information:
- The product code and name
- A detailed description of your issue
- Proof of purchase
- Your full name, address, and telephone number
We will do our best to offer further advice and get your train up and running again!