63608500 BRIO World London Underground Train Troubleshooting
Installing and Changing Batteries
The sound and light effects are powered by 2 x 1.5V (LR44) button cell batteries. Use a scewdriver to open the battery cover. Fit the batteries as shown (+/-). Close the cover and tighten the screw.
My train isn't working
Our advice would be to use ‘premium’ high capacity batteries, rather than standard batteries (well-known brands or otherwise). Using high capacity batteries could make a difference to the overall performance. Please note; alkaline batteries always seem to outperform any re-chargeable batteries.
It also might help if you check the axles are free of dust, fluff and other debris, as this could cause resistance.
My train won't turn on
The BRIO World London Underground Train does not have an on-off switch, and is activated by pushing the train. When the engine is pushed forward, the metro train headlights turn on and the engine sounds begin. As you continue to push the train, the light and sound will continue to operate. When the train movement is stopped, the lights will turn off and the engine sound will wind down to a full stop.
Notes
- For the best play experience, always play with the engine on clean tracks
- The toy is intended for indoor play only
- The toy is not water-resistant and shall not be washed in a dishwasher as well as come into direct contact with water. Wipe with a clean dry cloth to remove any foreign materials
- The toy shall not be disassembled for safety reasons
- The plastic in the toy can fade over time. Avoid strong sunlight and other heat sources
Still having trouble?
We offer a one-year guarantee for BRIO® products. If the troubleshooting advice above did not help resolve your issue, then please contact our Consumer Service department by filling out a Contact Us form or emailing us directly at service.uk@ravensburger.com with the following information:
- The product code and name
- A detailed description of your issue
- Proof of purchase
- Your full name, address, and telephone number
We will do our best to offer further advice and get your train up and running again!